Massage Therapy Policies
Thanks for choosing Cedarwood Massage. Revitalize. Relax. Unwind your body and mind to heal.
We respectfully ask that you provide us with 24 hour notice of any schedule change or cancellation request. Please understand that when you cancel or miss your appointment without providing a 24 hour notice, we are unable to fill that appointment time. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to request a credit card number to be given to book future appointments so that appropriate fees may be charged if late cancellation does occur. We understand that emergencies & illnesses can arise at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for last minute cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Late Arrival Policy
For your comfort we request that you arrive 10-15 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so usually we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in a loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when session are shortened due to late arrival.
Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session.
Thank you for your courtesy and cooperation.